Privacy policy

At Kibsons International LLC ("Kibsons", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Platform").

By using our Platform, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect the following types of information when you interact with our Platform:

How We Use Your Information

We use your information to:

• Process and deliver orders – including payments, shipping, and confirmations.
• Provide customer support – communicating with you via email, phone, or chat.
• Send updates – including order status and service updates.
• Improve our Platform – analyzing performance, enhancing features, and ensuring usability.
• Personalize your experience – recommending products, tailoring offers, and identifying preferences (with the option to unsubscribe at any time).
• Ensure security and prevent fraud – protecting customers, partners, and our Platform.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers – payment processors, delivery partners, IT and support systems.
• Legal authorities – where required by law, or to protect our rights.

Data Security

We apply industry-standard technical and organizational measures to safeguard your data against unauthorized access, loss, misuse, or disclosure.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal data.
• Restrict or object to certain types of processing.
• Withdraw consent for marketing communications at any time.

To exercise your rights, contact us atcustomercare@kibsons.com.

Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this Policy or as required by applicable law.

Children's Privacy

Our services are not intended for children under 13 (or under 16 where required by law). We do not knowingly collect personal data from children.

Governing Law

These Terms are governed by the laws of the United Arab Emirates.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our Platform with the updated "Last Updated" date. Continued use of the Platform after updates means you accept the revised Policy.